Triage
Operations
Triage is the initial rapid assessment of a received used device to determine its condition category and processing route before it enters the full grading and pricing workflow.
Triage typically checks functional status (powers on, screen responsive), IMEI status (clean, blacklisted, or locked), MDM status, and a coarse cosmetic assessment to route the device to the appropriate processing track. Accurate triage reduces downstream processing cost by preventing non-viable devices from consuming full diagnostic and grading capacity. For pricing purposes, triage data enables early exclusion of zero-value units from intake pricing models.