Trade-in abandonment
Buyback & Trade-inOperationsMarket Intelligence
Trade-in abandonment is the percentage of started trade-in or buyback quote flows that do not complete with a submitted device.
Trade-in abandonment is analogous to e-commerce cart abandonment: the user requests a price but exits before completion. Offer value is usually the primary driver, with process friction and fulfilment delay as secondary contributors. Tracking competitor buyback pricing alongside abandonment trends helps isolate root cause: if competitors materially outprice your quote for matched devices, abandonment is likely price-driven rather than process-driven.